What can Brightfire do for you?
From VoIP to SMS, Brightfire powers the entire telephony stack from cloud to client. What sets us apart from other contact center software? Our suite is customized for every business we serve.
Brightfire supports multiple communication avenues, from voice to text, allowing your agents to communicate with your customers and clients via the best method for your business.
Brightfire offers customized support for your platform, allowing your contact center to field calls filtered by location, time, and more. Brightfire’s unique software suite provides agents with a full graphic user interface with just a browser window, making setup quick and easy.
Brightfire’s analytics allow you to keep track of important metrics as calls happen in real time, giving you the data you need to make informed decisions for your business and monitor the activity of your entire contact center at a glance.